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Variants of paying
City in Russia (where the hotel is situated)
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Hotel type
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Name of the hotel
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Arrival time (DD/MM/YYYY)
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Departure time (DD/MM/YYYY)
Type of room
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Transfer
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Yes
No
Transport type (minibus/car):
Arrival area:
Train/Flight Number:
Arrival time (Moscow time):
First and middle names (as in passport)
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Passport
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Date of birth:
Sex:
Nationality:
Passport number:
Passport issued by:
Date of issue:
Visa support:
Method of payment (preferably by bank transfer)
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Phone
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Your e-mail:
ICQ:
Comments:
I agree to the reservation conditions:
Hotel reservation rules Travel agency «Grand-tour» Ltd. (hereinafter referred to as «Grand-tour») presents you hotel reservation system in the cities on the territory of Russia. • All published prices are for individual guests. • Booking service price is 25% of the cost of the first night accommodation. • Prices for the room types which are not given in the pricelist are to be acknowledge on your demand Order, subscription and arrange for payment 1. To make your reservation you should fill in the reservation form. 2. When your order is received by «Grand-tour» the confirmation with reference number and details for all ordered services will be sent to you immediately or within 2 working days by fax or by e-mail. 3. Payments are to be made by bank transfer within 5 working days prior. Payments can be made in cash in the hotel in case if the booking cost of the first day in the hotel has been already maid. Booking confirmation will be sent to you by fax or by e-mail 4. In some cases «Grand-tour» can change the ordered hotel to another one in the same city. The customer will be informed about this change immediately. 5. 100% pre-payment for all ordered services is required at the moment of booking. Liability of contracting parts 1. Client is liable for settlement of commitment to «Grand-tour’ Ltd. and also for damage to property or goodwill. 2. Cancellation and No Show are subject to cancellation fee equal to 100% cost of the first night accommodation including breakfast in the following cases: • In case the cancellation was not made 3 working days before the appointed time of reservation. • In case a client does not arrive by an appointed time to the place where services were booked. 3. In case the client leave the hotel before the appointed time «Grand-tour» can return the cost for the rest period from the day which goes after the day when the service was ceased. If you have some claims 1. If a client has some claims, he/she is due to write a letter of claim and record it by the hotel’s agent. This letter is to deliver to «Grand-tour». 2. If it was impossible to solve problems in the hotel, client should contact «Grand-tour» within 20 days from the moment of returning. (the letter of claim must be record by the hotel’s agent) «Grand-tour» will give you a motivated response within 10 days. In all cases refunding can not be more then 100%. Why to reserve the hotel via «Grand-tour»? • It is convenient: you can pay for reservation before you reach the city what you have chosen. • It is more than reservation: upon you request we can organize for you transfer from railway station /airport and an excursion program in the city of stay. If you need additional information, do not hesitate to contact us: • by e-mail to info@gt-russia.com • by fax fax +7(3452)48-66-72 by phone +7(3452)70-63-63, 70-62-64
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